The guest CRM that remembers for you.
Every guest who has ever stayed with you, in one list you own, with the follow-up already written.
Start here every week.
Who is arriving, who was added since you last looked, and the follow-ups that are ready to go out. Everything you would otherwise have gone hunting through a calendar and an inbox for.
- Guests arriving soon, with the property and party size
- Anyone added by your booking form in the last seven days
- A running count of follow-ups waiting on you
The follow-up you would never get round to.
A guest who loved the place a year ago is the cheapest booking you will ever get, and the one nobody chases. Direct Stay watches the anniversary of every stay and puts the message in front of you already written.
- Sorted by how overdue the anniversary is
- Party size and last stay value on the same line
- Copy it, send it, tick it off
The list is yours, not a platform's.
Name, email, phone, how many times they have stayed and what they were like. Filter by property, by where they came from, or by the tags you put on them. Export the lot whenever you want.
- Every guest across every property in one place
- Tags for family, long stay, repeat and VIP
- Import what you already have, export any time
Every booking, and where it came from.
Dates, nights, party, value and source on one line, so you can see at a glance how much of your year is coming through your own website rather than through somebody else's fee.
- Upcoming and past stays across all properties
- Source recorded on every booking
- Total nights and total value kept in view
Set the rule once.
A rebooking nudge nine months after checkout. A follow-up when a new enquiry goes quiet. Each one runs on WhatsApp, email or SMS, and each one can sit in dry run until you trust it.
- Sent, delivered, failed and skipped counted over 30 days
- Dry run mode, so you see the message before anyone else does
- Pause any rule without deleting the work
Nothing is silently dropped.
Your properties, your photos, your team and the channels you send through, all in one place. When a message is skipped it is written down with the reason, so a refusal is always something you can read rather than something you find out about later.
- Connections for WhatsApp, email, SMS and iMessage
- Seats for a co-host or a cleaner
- Property details and lead photos in one screen
Have a look through it with us.
We will open the real thing, put one of your own past guests in it, and show you the message it writes. Fifteen minutes, no slides.
