Terms of service

Who we are

Directstay.guru is a New Zealand based studio operating under the name Directstay.guru ("Directstay.guru", "we", "us", "our"). You can reach us at hello@directstay.guru.

We build direct booking websites, property films, Google Business Profiles and booking automation for New Zealand accommodation owners and property managers.

Accepting these terms

By browsing directstay.guru, subscribing to our newsletter, sending an enquiry or engaging us for work, you accept these terms. If you do not accept them, please do not use the site or engage us.

We may update these terms as our services change. The version published on this page at the time you engage us is the version that applies to that engagement. The date at the top of this page shows when it was last changed.

Using this website

You may read, print and share the pages of this site for your own non-commercial use. You may not:

• copy, republish or resell our page copy, layouts, films, imagery or code as your own or as part of a competing service;
• attempt to gain unauthorised access to the site, its forms or its hosting;
• use automated tools to scrape the site at a volume that degrades it for other people;
• submit false details, other people's personal information, or abusive content through our forms.

We may restrict access if the site is being misused.

Our services

Every engagement is quoted individually. The quote or written proposal we send you sets out the deliverables, the price, the timeframe and anything you need to supply. That proposal, together with these terms, forms the agreement between us. Where the two conflict, the proposal wins.

What we need from you

Most delays are caused by missing material. You agree to supply, in reasonable time, the property photos, listing details, rates, availability rules, logins and approvals we ask for, and to confirm that you have the right to give them to us.

Changes

Work outside the agreed scope is quoted separately before we start it. We will never do extra billable work without telling you the price first.

Property films and AI-assisted production

Our property films are produced from the listing media you supply. Production may be AI-assisted, which means motion, transitions, grading and framing can be generated or extended from your still photographs.

We do not invent features a property does not have. Rooms, views, layouts and finishes shown in your film are drawn from the material you give us. You are responsible for confirming, before publication, that the finished film is an accurate representation of the property, because you are the one making the representation to guests under the Fair Trading Act 1986.

Destination and concept imagery shown on this site is illustrative editorial. It is not presented as a client property or as work delivered to a named client.

Fees and payment

Prices are quoted in New Zealand dollars. Unless your proposal says otherwise:

• a deposit is payable before production starts, and the balance is payable on delivery;
• invoices are due within 7 days of the invoice date;
• recurring services such as hosting, booking automation or ongoing optimisation are billed monthly in advance;
• we may pause work or suspend a hosted service on an account that is more than 14 days overdue, after telling you first.

Third party costs you agree to, such as domain registration, a booking engine subscription or a payment processor's fees, are yours and are billed at cost unless the proposal says they are included.

Ownership and licence

On full payment of the fees for an engagement, you own the finished deliverables produced specifically for you: your page copy, your film master, your imagery and your site content.

We keep ownership of everything underneath it. That includes our design system, component library, templates, automation logic, prompts, scripts and know-how, along with any third party fonts, stock or software that stays under its own licence. We grant you a perpetual, non-exclusive licence to use those underlying components as part of the deliverable, but not to extract them for other projects or to resell them.

We may show the finished work in our portfolio and marketing unless you ask us in writing not to.

No guarantee of bookings or rankings

We are good at this, and we still cannot promise numbers. Search rankings, Google Business Profile visibility, direct booking volume and revenue depend on your market, your pricing, your reviews, your availability, seasonality and the policies of platforms we do not control.

Any figures, examples or ranges we discuss are illustrations, not forecasts or guarantees. Nothing on this site is financial, legal, tax or investment advice.

Third party platforms

Your direct booking channel usually relies on services run by other companies, such as domain registrars, hosting, a booking engine, a payment processor, Google, and email delivery. Those services are governed by their own terms, and they can change their pricing, their APIs or their policies at any time.

We will tell you which services an engagement depends on. We are not responsible for their outages, price changes or account decisions, though we will help you work through them.

Cancellation

You may cancel a project at any time in writing. You will be invoiced for work completed up to that point, and any deposit covering completed work is non-refundable. If we cancel a project for a reason other than your breach, we refund any amount you have paid for work not yet delivered.

Recurring services can be cancelled with 30 days' written notice, effective at the end of the current billing month. We will hand over your content and, where the platform allows it, transfer your domain and accounts to you.

Liability

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 where it applies to you. If you engage us for business purposes, you agree that the Consumer Guarantees Act and sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply, which is permitted between businesses.

To the extent the law allows, our total liability for any claim connected to an engagement is limited to the fees you paid us for that engagement in the 12 months before the claim, and we are not liable for indirect or consequential loss, lost bookings, lost profit or lost data.

Privacy

How we handle personal information is set out in our privacy policy and cookie notice, which form part of these terms.

Governing law and disputes

These terms are governed by New Zealand law, and the New Zealand courts have non-exclusive jurisdiction. Before starting a formal dispute, both of us agree to raise the issue in writing and to spend at least 14 days trying to resolve it directly.

General

If any part of these terms is found to be unenforceable, the rest stays in force. A delay in enforcing a right is not a waiver of it. You may not transfer your agreement with us to someone else without our written consent, which we will not unreasonably withhold if you sell the property or the business.

Contact

Questions about these terms go to hello@directstay.guru, or use the contact page.